The 10Bet contacts page is extremely important because it contains all methods of communication with support. No matter what problem has occurred and how it affects your participation, you can contact the customer service department and resolve the issue. In the following lines, we will present all the ways and when it is appropriate to use them.
Live chat in 10Bet
Without a doubt, this is the best option for contacting the 10Bet team because communication is in written form and happens in real-time. The responses arrive to you within a few seconds and are detailed by a representative of the bookmaker.
- Choose the green “Chat” button located at the bottom right.
- Enter your name, email, and username.
- Wait for a 10Bet employee to connect with you.
- Ask your questions and you will receive immediate answers.
During busy hours, it is possible that there may be a queue. Then you will need to wait around 2-3 minutes.
Email address
Another means of written communication with the “Service” department is email. 10bet maintains an email address solely for bettors from South Africa.
- Log in to your email, regardless of whether it is Gmail or another.
- In the “Recipient” field, enter: support@10bet.co.za.
- Title the message with the main problem (e.g. Unable to withdraw).
- Describe the case and send it to support.
Unlike live chat, there may be a delay in response of up to 30 or 60 minutes when contacting by email.
Phone number
If you do not want to write long explanations but want to quickly resolve any difficulties that arise, contact support by phone.
- 10Bet Number: +27107461093
A representative from the “Customer Care” department will answer your call and help resolve the issue. Sometimes additional information such as name, date of birth, username, and email registered in the 10bet system may be required.
Main Reasons to Contact the Support Team
The platform has a “How To” page that provides solutions to problems and difficulties. However, other complex cases may arise that cannot be solved by the user alone. For example:
- Verification of a gaming account
- Denied payout of winnings
- Incorrectly settled bet
- Missing funds in the balance after depositing
- A not received bonus after fulfilling the qualifying criteria
It is important to describe the case in detail and assist support with the necessary information.
FAQ
Is there a live chat in 10bet Mobile?
Yes, there is. The button for its activation is in the bottom side of the mobile website. Here you will be required to provide names, e-mail address and user name, too, in order to be contacted with the customer support team.
How to reach the 10bet support by phone?
Your options are either to dial the provided phone number in the website or to type your message in WhatsApp.
Can I deactivate my account via e-mail?
If you want to end your participation in 10bet due to gambling addiction or any other reason, you can do so by e-mail. For this purpose you will have to provide some data for your account and to share the reason why you insist on a self-exclusion.